returns & refunds

    This page aims to answer some of the most frequently asked questions. They are summaries only and you should read our Terms and Conditions for more information.

    What if I don't like or need the product I ordered when it arrives?

    We’re sure you will like it, but if not, you can return it to us within 90 days of date of purchase for a full refund (less a 10% restocking fee and original delivery costs set out below) once the product has been returned to us. We cannot accept returns on special-order or custom made item(s). Simply contact us within 90 days of receiving your product(s) and we will assist you with your return.

    How long do I have to return a product?

    You can return your item to us within 90 days of date of purchase for a full refund (less a 10% restocking fee and original delivery costs).We cannot accept returns on special-order or custom made items(s). Simply contact us within 90 days of receiving your product(s) and we will assist you with your return.

    Can I get a refund on Sale or Clearance Items?

    We cannot accept returns of Sale, Clearance or Discontinued items.  This is a final sale, so we recommend you carefully preview any products before purchasing.

    What do we charge to collect items?

    If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs.

    If, however, you simply change your mind and wish to return and cancel the order after delivery, you will need to arrange delivery to us on your own expense.

    How long will my refund take?

    For security reasons we can only make refunds to the original payment method you used to place your order. Refunds will take up to 14 days to process.

    Can I change my existing order?

    Once you’ve placed an order, you won’t be able to make changes to what you have ordered but you will be able to change contact and delivery details if you contact us.