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Comfortel Support

Comfortel support is here to help. Learn more about popular topics and find resources that will help you with all of your Comfortel products.

general help

delivery & shipping

What are our delivery lead times?

Provided all items are in stock, delivery lead times are as follows:

– Auckland areas   12-14 business days.

– North Island between  14 and 20 business days.

– South Island  between 16 and 20 business days.

For special requirements, please contact our customer service team on 09 271 4610 or email us at info@comfortel.co.nz and state your web order number.

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returns & refunds

How long do i have to return a product?

You can return your item to us within 90 days of date of purchase for a full refund (less a 20% restocking fee and original delivery costs).We cannot accept returns on special-order or custom made items(s). Simply contact us within 90 days of receiving your product(s) and we will assist you with your return.

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website technical

How do I see pricing?

At Comfortel, we sell direct to businesses and industry professionals. By signing up for an account, you have access to our trade prices and shopping online.  Go to ‘My Account’ and fill in our registration form.  Once you have been approved and have received your login details via email, you’ll be able to see prices and shop online.

New account applications are reviewed in-person, please allow up to 48 hours for us to process your application.

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orders & general

Do Comfortel supply the public?

Comfortel is a trade only supplier and sell direct to businesses and industry professionals. These business’s include Hair & Beauty Salons, Home Salons & Sole Traders, Spa’s, Clinics, Medical, Designers and Trade.

If you would like to purchase online from us or view our prices, you will need to register via our ‘My Account’ Page.

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